Guest Services
As a Premium vacation rental company o in Dubai, providing exceptional guest services is our moto ensuring our guest satisfaction and insuring repeat bookings and referrals.
Booking
We Provide assistance with booking inquiries, availability, and reservation management.
Offer personalized recommendations for local attractions, restaurants, tours, and transportation options.We Send guests detailed information about check-in procedures, directions to the property, and any additional instructions or requirements.
Check-In Services
We Ensure a seamless check-in experience with clear instructions and key exchange procedures.
Welcome Package
Provide a welcome package with essential items such as refreshments, snacks, toiletries, and localmaps or guides. We also Offer a brief orientation of the property, including how to operate appliances, access amenities, and contact information for assistance.
Comfort And Support
During Stay Services
24/7 Guest Support: Offer round-the-clock guest support for any inquiries, assistance, or emergencies that may arise during the guest's stay.
Housekeeping Services
We Provide regular housekeeping services to maintain cleanliness and tidiness throughout the guest's stay.
Maintenance Support
We Address any maintenance issues promptly and efficiently to ensure the guest's comfort and satisfaction. We can also arrange additional services or experiences for guests, such as restaurant reservations, transportation, tours, or spa appointments.
Welcome Amenities
We Provide additional amenities such as complimentary Wi-Fi, parking, gym access, swimming pool, and entertainment options .
Check OUT
Check-Out Services
Smooth Check-Out Process: Ensure a hassle-free check-out process with clear instructions for key return and any additional requirements.
Guest Feedback
We Encourage guests to provide feedback on their stay to help improve services and amenities for future guests.
Follow-Up Communication
Follow up with guests after check-out to thank them for their stay and request reviews or referrals.
